Roasting AT&T’s Whitacre

The editor in chief of Light Reading, one of the most arcanely technical sites on the web, takes time out to lambast Ed Whitacre. It’s interesting precisely because it is so striking a departure from the site’s normal tone and focus.

I saw what AT&T (nee SBC) did up in the Tri-Cities of Illinois and I watched Whitacre single-handedly create the net neutrality dustup that came back to bite AT&T so completely. If that were not enough, I still can’t believe that AT&T, now the worlds largest Telecom, doesn’t have the guts to go for the FTTH solution that even tiny Kaplan Telephone understands is necessary for it (and the community it serves’) future. Whitacre has been enormously bad for his customers and their communities–I don’t think that can be disputed.

But I had bought the idea that he was good–in a narrow, shortsighted, destructive sort of way, for the company and its short-term profit and shareholder returns.

Apparently not. In a letter addressed to Whitacre about his retirement package:

What kind of risks and innovation has SBC/AT&T taken recently? It’s built a watered-down fiber-to-the-curb network that’s dwarfed by many fiber projects worldwide. You are now the largest telecom incumbent operator on the planet, yet you’re taking fewer risks than just about anybody. Less risk, higher pay. Not a bad deal if you can get it.

Perhaps the generous compensation package is in appreciation of all the fine lobbying efforts your team has conducted in Washington to preserve the incumbent footprint and defend yourself against innovation. If that is indeed the rationale for your pay package, then you deserve it. AT&T has shown true excellence in lobbying. Your team knows how to preserve the system.

Here’s what I really think of this pay package: It’s a farce. It’s a symbol that the pure arrogance and imperial management style of incumbent telcos is here to say. It’s proof that your company is focused more on maintaining the status quo and maximizing executive pay, than on innovation and the creation of shareholder value.

Click on over and get the gory details.

It’s working in Bristol (TN & VA)

The fiber to the home projects in Bristol, Tennessee and Bristol, Virginia are going great guns according to an article in the newspaper there. The Virginia project got going first and helped its sister city just across the border get started (it has extended its service regionally as well). The good news is that both projects, in a struggling area of Appalachia are signing up more customers than they had planned for and are are considerably ahead of their original business plan. About Tennessee:

Bristol Tennessee Essential Services has added far more customers in its first 18 months than projected, said Chief Executive Officer Mike Browder…

“Our cable and Internet is still growing,” Browder said. “At the end of March, we surpassed the two-year projection of our business plan.”

About Virginia:

“We’ve blown away our original business plan,” she said. “Our original projections were 35 percent of the market – as an over-builder – was good and 45 percent was outstanding. We’re at 65 percent.”

The projects, and their cities, are getting great publicity. Finally. They deserve it. Bristol has been used and abused by the incumbents across the nation. A group of corporate officers and a few well-funded “think tanks” have portrayed the project as an abysmal failure that revealed the incompetence of municipal utilities in general and Bristol’s officials in particular. Since “everyone knows” that government is inefficient and can’t compete too many accepted their claims at face value. It turns out that it was all a crock-a crock that was designed to serve as a PR tool for the incumbent corporations. BellSouth and Cox certianly trotted out those falsehoods here in Louisiana.

Folks who followed the intricacies of The Fight for Fiber in Lafayette will recall Bristol, Va–again and again the supposed failures of Bristol’s fiber to the home project were used to imply that LUS’ project would fail. (You know, Appalachians, Southerners, Cajuns & Creoles…) Trouble was, Bristol’s project was doing, and is doing, great. It was all strategic lies and misinformation.

A partial list of the falsehoods spread about Bristol by anti-fiber partisans in Lafyette:

  • 8/04: Right out of the gate at the so-called “Academic” Broadband Forum Bristol was held up to ridicule and “supporting” documents distributed to the press and the crowd that mislead the people of Lafayette about the true story of Bristol’s network. Mike, in one of the earliest entries on this site, methodically pulled the incumbnet argument apart–and presciently argued that showing disrespect for the citizens of Lafayette by peddling such stuff would boomerang on Cox and BellSouth.
  • 10/04: A Cox mailer to Lafayette’s “Important Leaders” contained the same sorts of misleading assertions concerning Bristol as the general public was treated to two months earlier.
  • 7/05: Stephen Titch, a writer of paid advertorials, published in the Advertiser an essay that compared the Bristol and LUS projects–unfavorably for both. An earlier version of the report the essay was based on had been submitted to the State Bond Commission. That document was funded by the incumbents and was originally designed to support their position that LUS should not be able to issue its bonds. (The commission found otherwise.)
  • 7/05: At the CODA debate between Fenstemaker (pro fiber) and Breakfield (anti) Breakfield repeats false or misleading claims about Bristol and other public utilities, claiming disastrous losses. Don Bertrand and Fenstemaker point out that any capital intensive business won’t make money while it is in the investment phase–even if it is meeting or exceeding its business plan.
  • 7/05: On the eve of the election Fiber 411 distributes a mass mailer prominently featuring a dishonestly manipulated quote from Bristol’s hometown newspaper—a qoute that inverts the real meaning of the paragraph from which it was drawn in a transparent attempt to make the people of Lafayette think the project had failed when, in fact, it was beating its business plan.
  • 4/06: Even after their referendum loss Cox continued to push tall tales about Bristol. A letter to the editor over the signature of Sharon Kleinpeter tied increases in Brisol’s utility rates to that city’s fiber project. However, the local paper there had documented that their increases had nothing to do with the fiber project.

Bristol has earned its day in the sun.

AT&T & Cox should reconsider state video franchising

Tis spring and the legislative season is opening in these United States. Our Louisiana silly season won’t begin ’til April but many state legislatures are already in session. An article in the Jackson, TN newspaper reminds us that phone companies are still up to their old tricks. Last year the telephone companies launched a nation-wide push in state legislatures to take control of local rights-of-way away from the cities and counties that own them and create state-level privileges for phone companies who wanted to get int the cable TV business.

Background
Most important of these privileges was state permission to avoid the build-out requirements of towns and cities-local governments that have, for pretty obvious reasons, consistently insisted that if a business wanted to use local property to make a profit off its citizens then offering service to all the citizens was a non-negotiable starting point. “All of us or none” was the stalwart principle. In various places the phone companies have conceded to every other demand from monetary rewards to PEG channels. But they are not willing to give up the competitive advantage over the cable companies of skimming off the cream of the local market. They want to take the most profitable customers and move on with no assurance that their “competition” will ever reach most of the community.

Our legislature fell for it and only the governor’s veto pen kept the state from writing into law a bill that would have solidified the digital divide between poor and rich as well as between rural and urban for at least a generation. (In fairness to individual legislators, it should be said that there was a truly inspirational confrontation on the floor of the Senate. Friends of the people went down kicking.)

On the evidence of what is going on elsewhere this season in places like Tennesse, Wisconson, and it seems likely that Louisiana will again see an attempt by AT&T to ram through a state-wide video law that favors its interests. While AT&T (then BS) found tough sledding early in last season’s attempt to pass such a law after partnering up with Cox and the cablecos they managed to pass a law fairly easily. The new, cableco-approved version would have allowed cable companies to break their contracts with local communities in order to use the same advantages offered the phone companies. The cable companies apparently thought that, on the balance, the new advantages over communities was a decent trade-off for the benefits the bill gave the phone companies in their competition with cable. (Did that dark alliance clue in the legislative majority? No.)

So I expect the AT&T-BS/Cable coalition to be back at the trough this year. With the FCC rule that gave the phone companies most of what they failed to get from the last congress now in jepordy from a resurgent Congress there is no reason to think that the incumbents won’t continue to try and get what they want from the local yokels they’ve taken before.

But whoa up a moment: is that really wise?
Things change. That article from the Tennessee paper contains a suggestive paragraph:

One advantage of the state legislation, however, is that Jackson Energy Authority [JEA] would be able to expand its cable and Internet services outside of its present designated service area, Farmer said.

JEA is Jackson’s equivalent of LUS–the fiber-laying, incumbent-slaying upstart. Incumbents take heed: Lafayette’s own muni fiber optic network is now assured. EATel, the locally owned rural phone company, is building its own fiber network on line between New Orleans and Baton Rouge and has made clear its ambitions for expansion from the beginning. St. Charles parish is contemplating building its own network and looks to Lafayette. Rumors about New Orleans Fiber In The Sewers (FITS) continues to make the incumbents slumber fitful. It’s beginning to look like a trend.

Any and all of these entities could take advantage of the same (still unfair) privileges that for which AT&T/BS has been angling.

That’s not what BellSouth intended. When that law was originally proposed NOBODY that could compete with BellSouth would have benefited. The late inclusion of the cable companies didn’t really change the competitive landscape much. They are already built out as much as they think profitable, new challenges from them were unlikely.

AT&T/BS might want to rethink its position in Louisiana. They’ll be enabling folks who might (gasp!) actually decide to compete with them–and compete at their own game with superior technologies. If the phone company succeeds legislatively what is to keep EATel from deciding to serve, with real fiber, the new mushroom ring around New Orleans–but only the wealthier new suburbs, the local cream, and doing to AT&T what it plans to do to the cable companies: cherry-pick the most profitable areas and leave the rest for the incumbent providers. What’s to keep St. Charles from doing its own network with support from Lafayette’s backend facilities–right down to using LUS’ billing and branding systems? What’s to keep LUS from aggressively moving into every non-incorporated new subdivision in the parish using its now-pervasive fiber backbone that feeds the schools? What’s to keep LUS from being invited into cities as full competitors in places that like what they see happening in Lafayette? With a state-wide franchise: Nothing, Nothing, Nothing, and Nothing.

No doubt LUS, as a municipal entity itself, will not be willing to move into a city without negotiating with the local authorities and sharing income. But that might be a big advantage in the long run. If AT&T really manages to come in, cherry pick the cream, and stiff the cities on income and services it will be a painful, ugly thing as cities take the hit in franchise income. (The cable franchise is usually 3-5% of gross revenues–a critical component of local discretionary revenues.) LUS (and similar entities its example may spawn) wouldn’t have to extract nearly the profit the incumbent desire and could afford to be generous with services and profit-sharing. That could prove very attractive to places abused by the incumbents inevitable move to squeeze the municipalities once the cities are stripped of bargaining power by state or federal takings.

Maybe AT&T will still think the advantages it gains over cable are worth the competition it courts by promoting a law that will give every small public or private entity in the state a license to compete in every corner of the state on an ad hoc basis. Maybe. But a year later it is clear that the decision is no longer a no-brainer with nothing but upside for the company. As the old saying goes: Be careful what you wish for.

Cox’s (and the other cableco’s) rationale for backing AT&T’s law this time around is even less clear than it was last year. The emerging pattern of AT&T predatory build out policies in other states (predicted here at LPF) is now obvious: they take the best and leave the rest for the cable companies who have already built their networks to serve the entire community and have to carry that extra overhead.

Cox Baton Rouge, which now includes Acadiana, is particularly vulnerable: On the south it faces EATel, a local phone company which makes no bones about it desire to bring its FTTH-based cable competition to rapidly growing–and lucrative arc of outer suburbs developing south and east of Baton Rouge. That ambition was spoken before the storms devastated New Orleans and made those areas the new home to much of the population of that metropolis. Should EATel secure that arc it’d be posed to eat into the densely populated segments of the city–but not with AT&T’s barely capable DSL-based offerings but with full throated fiber to the home. On the Western verge of that territory it is now certain that Cox’s largest profit center in Acadiana, Lafayette, will be a profit center no longer. Inevitably LUS’ expansion will come out of Cox’s established base; with few exceptions every cable customer LUS gets will mean a lost subscriber for Cox. That nightmare is visible on the horizon. In short order Lafayette will be one of the least profitable networks in its system, supported by a subscriber base that is a fraction of what headquarters has grown to expect.

No, Cox does not need to add to its troubles by supporting a law written by its deadliest enemy.

Cox has allied with the wrong side. Here’s what would be much smarter: Ally with the Louisiana Municipal Association and the parishes. Join them in suggesting a pre-emptive law that protects local rights and keeps AT&T/BellSouth from securing unfair competitive advantages.

The outlines of such a law aren’t hard to see and could be based on a law suggested by local governments last year. That law offered to put a 90 day “stop clock” on any negotiation with a new competitor, assuring that no one could be unreasonably delayed in entering a new market. If an agreement couldn’t be reached quickly all the competitor had to do was agree to sign on to the same contract the incumbent cable company already had. Easy, fast, efficient, and transparently fair. It was, of course, rejected out of hand by the phone company. Their interest lay in securing advantage, not a level playing field.

This year’s version could look like this, for starters:

  • It should be based on the current local franchise; preserving local control of local resources.
  • It could lay out a reasonable timeline for a full build-out to match the current cable footprint. Small communities could expect to be served by a full competitor in three years and larger cities in, say, seven. That would remove the most anti-competitive aspect of the law, and the one that puts the established incumbent at a permanent disadvantage.
  • It could include a time clock (the cities are willing to agree to 90 days) after which the default “established contract” goes into effect–that would mean no long delays of the sort the phone companies claim to be worried about.
  • The default contract could include certain standard modifications such as: a “revenue neutral” clause for the city; meaning that the extras, like PEG monies, channels, service networks and the like would only have to be provided once…not twice. This could include a clause allowing the new entrant to pay the current provider for providing their pro-rata-by-subscriber share of these services or allow them to take over a portion of the responsibility directly as they expand and acquire the capacity.
  • Also standard could be clauses that provide real, automatic, penalties for not meeting contract requirements like one mandating buildout. To make sure that both cities and competitors are motivated to insist on contract adherence the default contract could have escalator clauses built into the monies paid the city and the incumbent if they failed to meet their promise to compete fully and fairly.

It would make a lot of sense for Cox and the state cable association to get together with the municipal and parish organizations and promote a bill that protects their rights and competitive interests while giving the phone company the quick and easy route to competition that they claimed they wanted last year.

It’s the Same All Over

It’s the same story all over the map; corporate opposition to local telecom initiatives has become a regular feature of such ventures.

In the day’s news are upset communities from across the country. Naperville, IL is furious with AT&T (our new phone company overlords) for refusing to follow the law (shock!); Muskegon, MI can’t fathom why Verizon won’t allow poll attachments for its new fiber system (No!); Clarksville, TN anticipates opposition to its plan to roll out fiber (Duh).

Naperville is angry about AT&T’s claim that it doesn’t have to follow the law governing cable companies if it wants to offer cable services since it isn’t a cable company….. Confusing? You bet. AT&T likes confusing laws. Fron the local Daily Herald:

An angry city council rejected the telecommunication giant’s request Tuesday to offer the service without full build-out in the city after learning the company had reneged on several negotiating points previously agreed upon.

“I’m very sorry I wasted my time meeting with AT&T,” Councilman James Boyajian said. “I have not dealt with many companies that showed less integrity than AT&T on this thing and if this is the way they are going to do business, other municipalities better watch out.”

The build-out requirements were the nub of the dispute over BellSouth/AT&T’s recent attempt to secure a state-wide video franchise. The phone company really, really doesn’t want to have to serve everyone in exchange for using the community rights of way.

In Muskeogen the phone giant Verizon isn’t allowing a local school district/local government consortium to attach to poles they own regardless of a state law requiring them to do so

Local officials are fuming about Verizon’s actions, calling them “delay tactics” and “sabotage.” The total cost of avoiding Verizon poles is estimated at more than $300,000, said officials with the Muskegon Area Intermediate School District, which spearheaded the fiber project.

“This is a classic case of a project that has been developed for the common good going up against corporate self-interest,” said MAISD Superintendent Susan Meston…

“It makes me angry because somewhere along the line, I have to guess their stand has to be fiscally motivated,” McCastle said. “In the name of their dollar bottom line, they want to do what they can to mess with people in Muskegon County.

State law requires pole-owning companies to allow educational institutions to attach to their poles and other owners are complying. Verizon, you’ll be shocked to discover, is fighting the law on hard-to-understand technical grounds in the courts. The local group has decided it would be cheaper and faster to simply lay in their own poles.

Sound familiar?

In Clarksville a referendum to approve revenue bonds for a fiber-optic system similar to Lafayette’s is going to be put before the people in November.

Spradlin said voters can expect to see campaigning by CDE and opponents to the plan — such as Tennessee Cable Telecommunications Association, Charter Communications and BellSouth — as the referendum approaches.

“There have been some relatively bloody fights in some other communities,” Spradlin said…

“After seeing what these other communities have gone through, we realized real quick we were going to need some help in these areas,” Spradlin said.

Representatives of Charter, BellSouth and the TCTA spoke at City Council and town hall meetings last winter as CDE sought to become an authority, in addition to lobbying the City Council members individually.

Clarksville needs a citizen’s group. Watch out guys…

I’m no longer surprised at such stories. But the what I’ve started to notice in the last 6 months or so is that the language on the part of the communities has changed. Back when Joey Durel and Terry Huval were calling the incumbents “greedy out of state monopolies” and “gourmandise” such langauage was shocking–and inspiring. But now it is clear that the wind has shifted and such langauge is no longer taboo. This is how attitudes change. The incumbents are burning up their credit with the public. They’d be wiser not to stand in the way of local communities.

It’s the same all over. Lafayette is hardly alone.

Huval on Cox & Lawsuits; Quiet and Not

Kevin Blanchard has an unusual piece in the Advocate today. Most “news,” hell almost all news, is event-driven. In order for a story to be a “story” it has to be hung on something happening; usually some dramatic change that occurred pretty suddenly.

Today’s article dealing with the players in the fiber-optic telecom utility chess game breaks that mold. It reports on something that isn’t an “event” but should be understood by the public. The article notices the different ways that the incumbents are publicly dealing with a dramatic loss at the polls and it hints at the private cross-currents of professional and personal influence among “influentials.”

I’ve long been an advocate of more “educational” news–news which places a premium on understanding rather than simply describing events. (I try to pursue some of that here.) This is a good think; the article deserves more than the quick glance most readers are likely to accord it.

Public Quiet
The headline “Cox ‘quiet’ since election” keys on remarks made at last night’s Lafayette Public Utility Authority meeting (the LPUA is the city subset of the City-Parish Council and generally meets prior to the Council). Cox has been relatively quiet. But it has joined BellSouth in attempting to take advantage of the situation at the Louisiana Public Service Commission so “quiet” doesn’t quite get it. But it is true that BellSouth has put itself in the way of most of the bad publicity that is to be had from opposing the will of the people of Lafayette.

Why? My suspicion is that Cox thinks it can compete and BellSouth is pretty sure that it cannot. Hence BellSouth is more desperate to prevent municipal competition than its erstwhile ally. Cox has made the decision to keep Lafayette when it shed most of the division that Lafayette was in. Cox, as we’ve remarked repeatedly on these pages, is well positioned to eat BellSouth’s lunch in the coming broadband battle. BellSouth may be well aware that in a full-scale battle for triple or quadruple play customers in Lafayette it will be third ran… At the moment BellSouth’s DSL product competes directly with Cox’s broadband. But it (lists) a slower connection speed and has a smaller customer base. So it competes, against all its monopoly instincts, on price; it is cheaper to buy DSL. But with two broadband alternatives both faster and with LUS committed to driving down the price 20% on its first day of business BellSouth will be both slower and will be deprived of the cheaper price that currently allows it to compete.

BellSouth needs to find a way out. Any way out. For BellSouth, if not for Cox, competition is not a viable alternative. What is true of Lafayette is true, if less urgent, throughout BellSouth’s footprint: it does not want and cannot afford a third, faster, cheaper municipal alternative that reveals it as the last place finisher rather than the cheaper alternative to cable in the expanding broadband market.

That, for my money, is at the basis of Cox’s quiet and BellSouth’s belligerence.

Private Influence
But the public arena is not the only place where cats can be skinned. And the Advocate article gives a small peek into that universe. The article notes the hiring of Karmen Blanco by Cox (a story I posted on earlier) and also highlights the role of Lafayette law firm Perret Doise in BellSouth’s litigation. Perret, it notes, managed Durel’s transition team and Karmen is Kathleen Blanco’s daughter. I have no doubt that both do and will do honorable jobs for their employers. I similarly do not doubt that their ties in the community have something to do with their hire. There are, as sociology texts and traditional wisdom teach us, intricate ties of influence that are professional, personal, and indirect. For instance Perret is also on the board of Our Lady of Fatima elementary school, Karmen’s previous employer. Beyond this story hiring the local public relations firm, Calzone and Associates, and that firm hiring the son of Senator Cravins is not likely be simple coincidence.

Public, professional ties bring private influence into the picture; to say that doesn’t happen is foolish; to say it isn’t intended by the corporations is naive.

It’s all worth watching if you care about the interests of the community as a whole.

There’s quiet and then there is quiet. The fuller story here may be that Cox is learning how to be publicly quiet and privately effective.