“Cable TV may go à la carte”

There’s a little surprise for media watchers in today’s Advertiser: a media story that appears to have no immediate hook or sensational event to drive it to print. —A media story that seems simply to educate about an issue that consumers care about. And since Lafayette consumers will soon have a say about just how we structure our own cable offerings this is one of the few places where such an education might have practical consequences. Good for the Advertiser.

The issue is à la carte cable programming—the idea that you should be able to choose individual stations from a menu of choices instead of being forced to buy your cable programming in bundles determined by the seller. A short excursion into the phrase “à la carte” should be helpful in giving the cable story some context.

VS

Á la carte comes from the French, and the restaurant trade there. It means “on the card”–on the menu. The contrast is between à la carte and prix fixe. The “fixed price,” prix fixe, is a full, usually multi-course, meal. There is no menu of choices. In the pure case all patrons eat the same meal and it is inexpensively priced for the courses offered. Some restaurants only offered fixed price—fixed choice menus. This option is rare in the states. Tujaques in New Orleans serves the same five course meal to all comers and is the only prix fixe restaurant I know of that survives—and it was an old institution when people now old were young. American’s don’t go for fixed price/choice restaurants when they have a choice. What American restaurants from McDonalds to Galatoire’s share is the à la carte menu format.

That contrast makes it easier to see why the current prix fixe cable programming model offends people. And it makes clear why the cable people’s objections don’t seem very important to most US citizens. Cable providers say, as the story demonstrates, that allowing people to construct their own cable “meal” from a menu of choices might end up causing their customers pay more.

They claim to object to that.

Sharon Kleinpeter, vice president of public relations for Cox Communications’ Greater Louisiana Region, says it may do more harm than good in the pocketbooks of cable companies and customers.

While it’s pretty much true that an à la carte menu means less income for cable companies like Cox it is also pretty clear that it does NOT mean more costs for most consumers. Fixed price formats make it easy for the seller to minimize the costs for a deluxe meal…you can buy only what materials you need in quantity, and waste, server, and cook time is all minimized. A huge pot of a savory soup costs little to prepare and keep ready. Keeping five soup choices ready for the 5% of people who order is considerably more expensive. Galatoire’s is understandably more expensive than Tujacques for the “same” meal.

But we don’t all want the same meal.

If we don’t want a desert or a soup we don’t want to be forced to buy it and watch it go to waste. That is the real trouble with current cable business model and the cable companies are in the position of the old fixed price restaurants. They know that they can’t provide the same fare they’ve been providing without charging more if people are allowed to refuse to pay for the soup or the salad course or the drink. And they can’t charge enough more for the main course to make up the loss from selling far fewer high-margin salads and drinks. It is true that a change is not a good deal for those few patrons who continue to order the five course meal; those patrons will pay more. But most, history shows, won’t. And the average customer will pay less and cable companies will have less income–and have to work harder to get that income. In fact the average cable customer watches just seventeen channels, according to the FCC, the article says.

What is revealed is that the folks who want to eat cable modestly have been subsidizing the patrons who want the deluxe version. Those who would order all the fancy trimmings get it for the cheapest possible price. But those who only want a quick sandwich at the end of a hard day pay more. The many have been subsidizing the appetites of the few.

Consumer advocates have noticed:

Consumer Federation director of research Mark Cooper points out that the current system forces subscribers to subsidize channels they don’t watch.

“The current system requires everyone to subsidize ESPN viewers,” points out Mark Cooper, Consumer Federation director of research. “Why is the cable company making these choices for people?”

Well, the short answer to Cooper’s question is the same as it is for prix fixe restaurants: They can make more money with less effort off a large volume of business, much of which is low cost, than they can if most of their clientle is transformed into price-conscious consumers of only the products they like best.

The equasion is pretty simple and the same, both for the cable companies and for consumers. Where they differ is in what they want out of the relationship. And in cable, restaurants, and marriage that makes all the difference in the world.

Something for us to think about here in Lafayette where the owners of the restaurant are the customers. How do we want to arrange our video world?

Lagniappe: If you’d like to look at the article in Gannett’s “The Tennessean” that apparently inspired this story you’ll find some interesting details about federal policy, the role of advertising in this game and other fascinating (to a few) bits and pieces neither I nor our local reporters bothered with.

Disturbing Representative Remarks

Last nights League of Women Voters Forum for the Lafayette Representative races yielded some disturbing remarks according to an article in the Advertiser. In toto:

Asked if they would support or oppose legislation that would repeal or dilute a 2004 law allowing the Lafayette Utilities System fiber-to-the-home project, all three candidates said they would not support changing the legislation.

Cox Communications, BellSouth and others worked with LUS and legislators to draft the legislation so that it would be fair, Williams said.

All three said the competition will be good for consumers, lowering rates.

Well, the last remark is true and encouraging competition is a good reason to support Lafayette’s network after they leave for Baton Rouge. Competition will be good for consumers. But that wasn’t the question. The question asked was:

“Lafayette’s Fiber To The Home project–approved by the voters in July of 20O6—was delayed by a series lawsuits based on an 2004 Louisiana law, the “Local Government Fair Competition Act.” Some Lafayette Parish Representatives introduced or supported bills to modify or repeal it in the spring of 2006.

Would you favor or oppose repeal of this law? Why or why not?”

If the concern is to promote competition in order to save their constituents some cash then the right answer would be: “Yes, I’d consider changing the law in ways that make it easier for LUS to give our citizens a break.” I’m disappointed that our representative hopefuls seemed unfamiliar with the fact that the law actually operates to restrain competition. (As discussed at length on this site (e.g. 1, 2), the law does nothing to control prices—as far as consumer prices are concerned the “fair” competition act ONLY puts a floor under what LUS (and only LUS) can charge. It limits the price breaks the utility we own can give us.) Certainly the delaying lawsuits that were enabled by the law were big news–everyone should know that this incumbent-sponsored bill cost the taxpayers a bundle of money but some may be less familiar with the way that it works to force LUS to charge us more. Badon and Hardy could take the position that they really weren’t too familiar with the story and that “of course they’d love to save the public some money if getting that law out of the way would help” but Williams was at the heart of the fight the whole time as a city councilman and can’t credibly plead ignorance. His naive take is very disappointing. He should understand this stuff by now.

LUS-Alcatel Deal in the News


Both the Advertiser and the Advocate cover yesterday’s announcement that Alcatel will provide the electronics for Lafayette’s FTTH network. (I attended the press event and wrote up a piece yesterday.)

From the Advertiser:

Alcatel-Lucent was chosen from among six companies to provide the equipment – from the box on your house to the box atop your television set – that will bring Lafayette Utilities System’s fiber technology into area homes.

From the Advocate:

The system that the Paris-based company will install will be able to provide all the bells and whistles just coming onto the market — and be flexible enough to provide new applications in the future, LUS Director Terry Huval said.

“We will have the ability and capacity to do things in Lafayette that most of America won’t have for years,” City-Parish President Joey Durel said.

and

For customers, the system Alcatel-Lucent will provide will be able to provide both the most basic of services — such as traditional phone or cable services — as well as services “previously unimaginable in Lafayette,” according to a LUS news release.

Those services include Internet Protocol Television, or IPTV, which sends television signals in the same general manner Internet signals are sent.

IPTV allows for a number of customizable services for end users, Alcatel-Lucent’s Jennifer McCain said.

Users can create their own “home page,” on their television, customizing lists of their favorite channels, doing some limited Internet surfing, gaming, sharing photos or even, someday, shopping — all over their television, McCain said…

Because the box at a customer’s home that delivers IPTV is like a small computer, when new applications become available the computer can be reprogrammed, McCain said.

The potential of the set top box is all but unlimited–it is, as has been remarked on in these pages before (more), a media-ready computer that has been locked down to serve limited, revenue-generating purposes. The boxes are all much more powerful than they are allowed to be. The more we can unlock their potenial as a computer the better it will be for the people of Lafayette.

Finally, what I think will eventually prove the most “feature” part of the system—and a feature we are proud to have first promoted on Lafayette Pro Fiber: 100 megs of intranet bandwidth. The digital divide committee also made a strong pitch for this concept in their “Bridging the
Digital Divide
” document. The appearance of this on the feature among the RFP proposals that Alcatel and others had to respond to is evidence that LUS does listen. Terry Huval is calling this peer-to-peer bandwidth and that points to the crucial feature that it is only available between members of the network.

The system will also be able to provide a special twist on Internet service that LUS has promised — nearly unlimited bandwidth inside the LUS network.

Internet customers, no matter which speed they sign up for to browse the Internet as a whole, will be given a full 100 Mbps when contacting another computer inside the LUS network.

Having such a unique capability in Lafayette could help drive innovation, Durel said.

Durel is right; it is hard to imagine what could be done with that sort of intranet bandwidth. But I’ll try in a subsequent post. 😉

The point here is that the train is leaving the station. Alcatel’s techologies will shape the first iteration of the system and, at first glance, they and LUS’ choices appear to be forward looking and leave a lot of room for growth in whatever direction the larger technological ecology takes. The inclusion of IPTV technology in the video category coupled with large internal bandwidth, and LUS’ long-stated commitment to an open system ecology in the internet part of its offerings insure that Lafayette will have the tools, and more importantly, the open running room in which to create something truly different, ground-breaking, and valuable to the community.

Now all we have to do is our part: get down to work and invent the future. Have fun!

(As I wrote up this review I had to restrain myself from expanding too much on several points. Follow-up posts exploring some of the issues suggested by yesterday’s press event and this morning’s stories are slated to follow..)

LUS FTTH Storefront Planned

LUS has announced a plan for a storefront that will likely prove the face of LUS Fiber. According to this morning’s Advertiser:

Lafayette Utilities System is looking for retail space to set up a showroom for its fiber-to-the-home products.

“When customers come in and want to sign up, we’re going to have a showcase where they can see some of the products in action,” LUS Director Terry Huval said.

That sounds great–and it is the first concrete sign that LUS understands that it is entering a market in telecommunications services that requires a different sort of relationship with the public than that of a traditional utilities supplier. Putting out a technically advanced, low cost, reliable service (a fair characterization of LUS’ other utilities) is not sufficient. LUS will need to sell fiber. Aggressively. It will need to tell the consumer why FTTH is better and show them how our local utility can do an excitingly superior job.

A storefront “showoff” location is a great idea and a great way to introduce the advantages of LUS Fiber to the people. The committment to such a store shows that LUS is coming to grips with the idea that being a credible competitor involves the perception as well as the actuality of quality.

Just to be blunt: Cox gets it. (AT&T doesn’t, at least not locally) Since losing the fiber fight Cox has been pursuing a high-profile strategy of affiliating itself with local organizations and with ULL in an attempt to cut into LUS’ perceived hometown advantage. It has aggressively–using both the public media and its background chatter to “influentials”–tried to sell the idea that it has a “fiber network” when what it really has is a perfectly standard cable-style hybrid fiber-coax network like any that you would see more honestly described elesewhere. That is an attempt to cut into LUS’ perceived technology advantage. Cox has an uphill climb on both counts: LUS is owned by the people of Lafayette and Cox is a huge corporation run out of Atlanta and owned by a small family. LUS has an inescapable home field advantage. Cox’s hybrid fiber-coax switches from fiber to copper coax at a node shared by somewhere in the neighborhood of 500 homes (or more–Cox is cagey). LUS fiber goes straight to each home. LUS will provide more for less in every category using that more capable and cheaper-to-maintain system. Again, actual advantage to LUS. What Cox “gets” is that it can blunt those actual advantages by pushing a strongly as it can the perception of something near to equality. LUS’ task is to not let that go uncontested. The storefront will be a great forum for insistently demonstrating the local utility’s advantages.

I have to hope LUS will model itself on Apple’s storefronts. Slick, hightech, “cool” presentations of the best technology, coupled with a special cadre of “genuises” to answer technical questions and give reliable technology advice have made the Apple Store chain into an enormous win for Apple. Designed as much provide a reliable showcase for the company’s advanced technology as to directly sell products the Apple Stores are now regularly cited as an important factor in Apple’s increasing market share. It is easy to imagine an “LUS Fiber Store” (somebody needs to start the branding machine up!) that is filled with big HD flatscreens, computers, and phones all interlinked…the flatscreen serves as big display monitor, phone messages can be retrieved on the computers, caller ID that flashes on TV when the phone rings, linking in to address books on the ‘puter or online to place VOIP phone calls. A few VOIP video phones for fun. Some WiFi phones for the adventurous mobile user. Demos that show how to integrate iPhones, Blackberrys, fancy PDAs into the system’s hooks. Demos of cheap security cam integration. In-home wifi advice. Digital Video Recorders that you can program from work. …I could go on here for a long time but you get the idea. These are all things that really have to be shown to be compelling. But once shown they are compelling. (I’ll give up my TiVo DVR and home WiFi when you pry them from my cold dead fingers. 🙂 )

The storefront is a bit of a surprise to me. But I’m thrilled with the idea. I don’t know that of any other muni fiber provider that is doing this (I’d be happy to be corrected) and it represents yet another way that LUS can push home its advantages.

Fun! I’d line up for the opening. 😉

Sun’s McNealy Returns

Well Scot McNealy of Sun Microsystems was back in town…and closeted with a lot of the cities tech big wigs (LUS, LCG, the University, and local business—tech enthusiasts) for a couple of hours before a press conference at LITE. Sorry I didn’t get to this earlier, but I was mired in a recalcitrant web site that was too close to launch to neglect. But luckily the regional media covered it in force. What happened in that meeting—why McNealy made a return trip—was not immediately made public though hints could be gleaned from the reporter’s coverage.

The Advertiser lead with and focused on the announcement of Lafayette’s ranking on a jobs growth ranking and didn’t mention the McNealy press conference, at which the ranking was mentioned, until paragraph five. KATC and The Advocate lead with the McNealy visit itself and didn’t mention the job growth ranking which was apparently a reference point in the presentation. The two stories do dovetail, of course, but the focus of interest on this site is the technology issues implicated in the visit.

Seasoned readers will recall that McNealy made a supportive stop here right before the fiber referendum. He appeared on one of Joey’s morning radio shows and was generally encouraging about our building a fiber system. Back then I laid out an enthusiastic, but I think still pretty accurate assessment of the potential of a Sun-Lafayette partnership. The gist is that LUS’ big bandwidth, Sun’s open source source software, and the immense potential of on-system storage and distributed computing in Lafayette’s intranet has got to have smart companies like Sun thinking hard about using Lafayette as a test bed for new technologies. There really will be little to match the size and diversity of our user population, or the intranet-speed in-system bandwidth supplied between customers. That is a match made in heaven for those that have hankered after the bandwidth to make real changes in the (computer, video, cloud computing, name-your-techish-dream) area.

Sun’s bread and butter has been building top-notch servers, and more recently, integrated server farms. That’s a business built on the need for fast networks. Sun has in recent years pursued some pretty interesting ideas pretty relentlessly. Sun signed onto the open-source movement early. Free and more importantly open, readily fixable and extendable software is the result. Sun has also swum against the tide in insisting on a pushing a “network-centric” computing model. This involves big central computing facilities and distributed dumb terminals — though some Sun models can run as traditional independent stand-alone computers. Sun also has relentlesly pursued its vision for JAVA. The hope was for a platform for writing software that was independent of the underlying hardware and could run and interconnect processes on everything from toasters to big iron server hardware. JAVA has yet to becom the platform for realizing the more blue-sky versions of those dreams but much of the intuition is being realized in web-centric AJAX apps.

The potential of having a whole community with fast, cheap, universally available broadband capable of ripping the roof off the network limitations that have kept many of Sun’s ideas barely viable has got to be tempting to the company. And the digital divide and development potential for Lafayette are obvious. There is surely partnership potential here.

But what is on the table now? I’d guess both LUS’ fiber program and the city’s computing needs.

Keith Thibodaux regularly complains about the need to update a creaky computer system. The dark lining on the silver cloud of having had an early strong computer department at ULL is that Lafayette’s networks were developed back in the days of COBOL and significant portions of the city’s core network runs in that crusty framework. Slipping in a modern Sun-based but still centrally organized, terminal-heavy system would allow that sort of mainframe-oriented system to move into the modern day relatively painlessly. As the tenders of that system reach retirement age (yes we are that far into the computer age) such a move might become critical.

The Advocate did a stellar job of focusing on the potential interaction of Sun and LUS’ fiber to the home project. I recommend you go take a look. It is exciting stuff and doesn’t bear much cutting here is a stream the good bits:

Durel said Wednesday that the project’s highest-profile cheerleader reinforced and supplemented the LUS team’s “vision” to not just provide “me too” products with the state-of-the-art network.

“It’s not just about saving customers 20 percent,” Durel said. “It’s much, much bigger than that.”

Durel said McNealy is a big fan of “open source” products, software allows tech-savvy users to upgrade and add their own innovations.

In an open environment, coupled with the vast bandwidth promised by LUS — which has said that traffic inside its network will be unlimited — there’s a great potential for people working out of their garages to develop innovative products in Lafayette, McNealy said.

LUS Director Terry Huval said McNealy talked about the potential for Lafayette schools to utilize curriki.org, which provides free, open source educational materials.

McNealy said Sun Microsystems offers a product called Sun Ray that could also be of great use with LUS’ system to help get more people using technology in their everyday lives.

Sun Ray is a simple, low-cost computer that serves as a conduit between the user and a massive server, where all information, software and processing power is stored.

The interactive display of Sun Ray is merely a way for the user to tap into the network, meaning that any user — with a pass code or swipe card — could use any Sun Ray to access their information, be it at home, work, the library or wirelessly, Huval said.

It’s a grand dream and could get most of the city on the network in an extremely exciting and potentially sophisticated way. Serving (free) programs off a server to inexpensive computers is clearly the next step a city could take after offering cheap, universal, big bandwidth. Open source is the way to go and Sun is a leader. Partnering with someone who not ony cares about these ideas is a natural–especially when that partner has already bet the company on the ideas.

As always there are caveats, especially in the context of the digital divide: Sun’s terminals are inexpensive–but no longer notably inexpensive in comparison to arguably more capable standalone computers. (And their standalones are more expensive.) The most price-attractive hardware is proprietary and not all open source material is ported to run there. It is a pretty closed ecology without the diversity found in the larger computer market. And it isn’t clear what direction will be open to Sun as the mobile market continues to expand.

Without a doubt, it’s all exciting and the relationship with Sun will bear watching.

“New” Web Business Models in Lafayette

Food For Thought Dept.

Here’s something worth thinking about: Arguably a Lafayette firm is running its business based on what web-folk will tell you is the hottest new cutting edge business model. That firm, as reported by the Advertiser’s Bob Moser, is Fugro Chance. Fugro Chance is a survey company specializing in the Gulf of Mexio. It sells its ability to locate things accurately on a map. That is its product. But Chance appears to know that what has really kept in it in business for 30 years is trust: its customers believe that they can trust them to locate things accurately and they trust Chance isn’t about to turn their special knowledge into an excuse to rip off their customers. So their customers return…

What got Furgo Chance an admiring piece in the paper is that they gave away their most valuable product, a comprehensive map of the pipelines, old and new, active and inactive, in the Gulf, for free. Apparently no one else has the history and focus to match their expertise and after the storms of ’05 ripped up the Gulf offshore platforms an accurate map of the pipelines was crucial to quick, efficient recovery. Everyone from FEMA to 200 industry insiders needed the map. They got it. From the story:

They could have charged thousands of dollars for this map, and most would have paid it. But this mainstay of oil and gas mapping knew what was right, says Marine Data Manager Lionel Cormier. Plus, generosity builds loyalty.

“We e-mailed pdf files (of the map) possibly to 200 people within a few weeks of the hurricanes, it was a handout to the industry,” Cormier said. “We felt we were the only one who could produce that map in that timeframe. … There was more to win than to lose.”

That might not strike you as exactly a hot, new, cutting edge business strategy. It might seem remarkably long-sighted in a business climate that trumpets short-term gains and ruthless, immediate, exploitation of every advantage over you customers as a some sort of business virtue leading to “maximizing ROI.” You may remember a time when people understood that greed wasn’t good business. But this approach to business probably doesn’t strike you as new; rather it seems like the “old” model.

But that might be because you’re from down the bayou…from a place where shopkeepers used to give away lagniappe in an effort to give “a little extra” in the form of an inexpensive treat for the kids or the customer. That little extra served to prove that the transaction wasn’t purely motivated by faceless profit-taking; that the store owner was willing to give a little back in a form that acknowledged the life of the customer.

Not everybody has that, or a similar experience, in their history.

There’s a lot of hoo-ha online about “new” business models (for example, Google) that involve giving away valuable products (like maps or search) and showing respect for your customers (by not abusing their trust) in return for customer loyalty toward your product (in Google’s case a tolerance for their advertising). Similarly Linux’s open source business model is built around a free “product,” the Linux operating system. What is sold is the expertise to extend the product and to provide high levels of support and integration. In a word: trust.

That trust-based business model is reported to be some sort of new discovery driven by network economics and constructed by brilliant young bi-coastal entrepreneurs and especially suited to the internet’s economy.

Now giving away your central product–as Google arguably does with its search engine results—might seem a new element that would justify.

But right chere in Lafayette, cher, there is the example of Furgo-Chance; who operates successfully in the cutthroat oil industry to prove that the gift economy—the framework for understanding Google, Commons-based peer production, and the open source buisness model—isn’t particularly new nor something particularly suited to the internet.

The old and the new collide in Lafayette. It’d be a good thing—and a wise thing—if local tech businesses were to learn the lessons taught by both Linux and old french shopkeepers: business is about Trust. Dollars are a by-product.

Public-Private-University: The Reality & the Potential

A report from the Advertiser presents an overview of the speakers on “technology and knowledge economy” at a Chamber breakfast at the Petroleum Club (a location redolent of the old rather than the new economy). The Advertiser’s Bob Moser leads with the money qoute:

Lafayette has put itself in a great position to lead the future “technology and knowledge economy,” a Mississippi economic leader told a local business crowd on Thursday.

Randall Goldsmith, head of the Mississippi Technology Alliance, was the leadoff in a session that also featured Lafayette’s Ramesh Kolluru, Keith Thibodeaux, and Doug Menefee.

The Reality
I was pleased to see some positive discussion of the essential role of the University in any hope Lafayette business might have of riding the technology wave. Not mincing words: I am often appalled at the dismissive attitude that I find pervasive in the Lafayette business community regarding the role of ULL as the engine of tech growth. Put plainly, without ULL there would be not tech be a sector in Lafayette. There is no hope of staying ahead of the curve without the academics. They are the essential players. It really is that simple and a Chamber breakfast that seems to treat that as a given is a great relief.

LONI and LITE were apparently the focus of discussion and both, of course, are academic ventures. (Again: without ULL neither could exist—and more pointedly neither would have even been conceived.) LITE will need careful, tolerant, encouragement from the local community. It is a new concept and is a tool rather than a product to boot; as such it so will take time to develop its niche. (Impatient parties should review the rocky early history of Baton Rouge’s Pennington Biomedical Center and consider what the consequence would have been if Baton Rouge’s business leaders had demanded immediate, local payback in terms of focusing on fostering old-style local private medical practices and hospitals in Greater Baton Rouge. —It would have destroyed what has become an outstanding world-class asset.) In a similar vein LONI—and its connections to Internet2/LamdaRail, are all fundamentally academic interconnects. It is a creature which, will benefit a larger community but not something that would exist as an asset for Louisiana or Lafayette if it hadn’t been created by the Universities.

It goes without saying, or should, that without the private and governmental sectors actively and passionately involved the possibilities that ULL offers the community cannot be realized. They, too, are essential. But no one should mistake the reality: while a strong business community and a wise government are central to Lafayette’s growth they could not create the resource that is represented by ULL; they could, however, fail to take advantage of it.

Oddly in my view, the “technology and knowledge economy” event did not include a focus on the most significant (academic or non-academic) initiative in the city—and arguably the very one that will have the greatest immediate impact on the ability of Chamber members to compete from a position on the high ground with their national and international opposition: the LUS Fiber project. That project will provide a ground-breaking 100 or more megs of intranet connection to every citizen who signs on—and that could easily be 50 or more percent of the market. Young and old, poor and rich, white and black, Creole, Cajun, French, and Americain. It will be coupled with a state-of the art wireless network that will actually work. It will all be available in the least expensive parts of the city to large, small, tiny entrepreneurs and regular folks who, if they so chose to grasp it, will have bandwidth previously available only in to mega corps and university campuses. What will we do with all that? Who knows? But rest assured that the vacuum will be filled. Why no mention? What’s up with that sort of blind spot?…The really interesting discussion would have been of how to leverage this uniquely Lafayette convergence of the muscle of private initiative, municipal community-mindedness, and the restless exploratory energy of Academia to benefit the community.

The Potential
It would be pretty easy to imagine a research project that encourages ULL professors to develop an expertise in the popular use of really large bandwidth. It would involve both social and technical research and would draw in artists, playwrights, and mulitmedia folks of all strips in testing content. It’s the sort of research project with tentacles into every department that a first-rank research 1 University would salivate over. But none of them have the essential resource. Consider: Lafayette will shortly have more bandwidth in the hands of a larger number of people of all races, ethnic backgrounds, and incomes than any place in the country. It is going to be the richest feedbed of data imaginable for next generation theorizing and practice in disciplines ranging from networking to interface design; from multimedia art to interactive theater. Properly designed and funded such a program would attract top-notch, ground-breaking young scholars to ULL in numbers sufficient to make the university a national center in a field of interdisciplinary studies it, and Lafayette, could create.

An element in making such a push credible to an outside world that sees Louisiana through the lens of the White Citizens Council and the Jena 6 would be a real digital divide initiative and a strong, community-backed program to encourage every citizen to make the fullest possible use of the potential of the new network. With public, private, and university backing Lafayette could find itself among the Austins’ and Research Triangles’ of the US: places where people come and want to stay in order to build something special that they could build nowhere else. Dell Computer is an engine in Austin (and the US) becaue a student wanted to earn some extra cash and explore what he’d learned in school and for very little other substantial reason. That Hollywood is all but synonymous with riches worldwide is not due to any natural advantage but to an accident of history.

We could create such an accident here.

The real potential of such an open collaboration between the public, private, and university sectors would be in the spin-offs, the Dells, the Steve Jobs—the companies marketing the “inconsequential” by-products of new fields in the form of new services offered by drop-outs and folks who don’t want to leave but have gained new, almost unique skills and put them to productive use. Texas poured its oil revenues into academics and, along the way, into a “far-out” and esoteric “computer science” department back in the days when the internet was a gleam in a researchers eye. An orthodonist’s kid who showed up intending to become a doctor got hooked, got his hands dirty, and decided to drop out to really do this stuff. Dell Computer and a high-tech industry in dusty then-backwater Austin was the payback. That sector alone will return its investment many times long after the last oil is pumped from the sands beneath Texas.

If that strikes you as worthy thing to hope for there are few things you could do. You could support the university and especially its research arms in doing the “far out,” esoteric things they are supposed to do. Hang around and hire the dropouts. Be tolerant of the oddities of those you don’t fully understand. Feed ’em and share the music. Celebrate Mardi Gras. You could support a local survey of Lafayette’s needs to provide all those future researchers a baseline from which to work. You could support LUS fully, regardless of any previous leanings—and say so. You could work to close the digital divide and to bring everyone in our community into full use of the technology we will own.

You could decide the future is worth working for.

“Cox, Ragin’ Cajuns join forces”

The Daily Advertiser ran a story on the Cox/ULL “partnership for victory” deal in the Sunday paper. Its a pretty straightforward tale, and they’ve got new details on the including the breakdown on how much is being paid for each element of the $200,000 dollar a year for 10 year deal.

The highlights are 350,000 dollars as an in-kind for running Cox fiber to ULL buildings here, and in New Iberia where Cox also owns the cable franchise and a 100,000 dollar a year purchase of the naming rights for the athletic building. That’s half the fund, a cool million for putting Cox before the name of the Athletic Complex that contains Cajun Field.

What’s not highlighted, nor even mentioned, is any exclusive redistribution rights like the ones I worried about at length on Friday. That claim was featured on the Independent’s blog but has not appeared elsewhere. In fact the Advertiser story, and its accompanying sidebar detail how much was paid for what—and no money is allocated to such a deal.

I’m unsure what is really going on…..and it will be interesting to see how the story will mature.

“Group Tries to Close the Digitial Divide”

The Advertiser surprises this morning with a story—a good one—on Lafayette’s Digital Divide Project. It’s surprising because there is no particular “event” to hang it on and events are usually requried to make the paper. Instead this is an educational article that straight-forwardly informs the public about that which they should be aware. Education is a too-oft neglected function that legitimates real reporting—good for the daily.

The author interviews Huval and Walter Guillory on the efforts of the Digital Divide Committee. That committee has been quiescent since the referendum battle heated up but before that produced an excellent roadmap for “Bridging the Digital Divide” in our community. (Full disclosure: I am a member of that group.) After the fiber bonds were cleared and the process of building the network gotten underway the committee was reconvened.

The article outlines the roadmap pretty clearly; it gets the goal right:

A committee set up as part of Lafayette Utilities System’s fiber-to-the-home project is moving forward in its efforts to try to provide Internet service to all residents.

That is the point; that and trying to make higher-level, more valuable capacities usably available to the people of Lafayette—to make the city truly “digital” for all.

The paper also focuses attention on what research shows is, hands down, the most effective way to increase participation:

LUS Director Terry Huval said that one major goal of the fiber initiative has been to provide telephone, cable and Internet service for about 20 percent less than what consumers currently pay…”If we offered that ‘triple play’ pricing, a consumer could pay the same for all three services as they pay now for phone and cable.”

Walter Guillory, chairman of the Digital Divide committee, said that with that type of pricing, more residents could use the Internet for personal, business or educational purposes.

Guillory is right….and Huval is right about the target:

“Whatever we do, we want something that could be available to every residential consumer,” Huval said, adding that consumers may be able to pay for the devices over time.

Things are moving to the next level and the list of projects (read work) is growing:

Huval said committee members and LUS are still examining what type of products could be used to help bridge the gap. Among the possibilities are devices that connect to TV sets and laptops that could be sold at a reduced price.

That’s a difficult project all by itself….Computing power is getting cheaper and it’s moving into all sorts of mobile devices—think Blackberries and the iPhone. Laptops originaly designed for 3rd world countries and children are now falling below the 275 dollar mark with a clear target of 100 dollars. (See the OLPC project for the best-known example.) Making wise decisions about what to support and promote is critically important to the future of the community.

More for the to-do list:

  • Make donated or low-cost computers available to qualified customers.
  • Develop community training facilities.
  • Support high-level local products that would reflect local cultures.
  • Provide low-cost or free Web-based programs.
  • Provide CD-based free software for off-line use.
  • I encourage any reader to consider joining up to tackle the job. Lafayette’s advanced network is already slated to be more than mind-numbingly fast and cheap. It will have the unique feature of being configured to give everyone the same, high, at least 100 megs of intranet bandwidth. We’ll all be able to pull things off the local network at speeds limited not by our income but only by the limits of the network itself. And those limits boggle the mind. Lafayette is poised to become the world’s largest big bandwidth community; it could easily have the majority of the population connected at the same internal speed to that enormous pipe. Developers and users will be able to count on that capacity in developing new products and services. No one will have to “dumb-down” their offerings because a large part of the audience has to take their data in little dribs and drabs.

    The major impediment to realize some pretty fantastic dreams (what’s yours?) is simply finding people with the time and energy to further these goals.

    Sign up, for the committee or simply to work on a project. Get in touch with Terry Huval at LUS. Or I’d be happy, more than happy, to talk to anyone about any aspect. (JohnDD(at)LafayetteProFiber.com)

    Industry Woes and State Law Limit New Orleans’ Wi-Fi

    New Orleans’ hardest hit neighborhoods won’t be getting the wifi system it was promised.

    According to an AP story available in print from the Advertiser, online from KATC, which is apparently based on an article from the Times-Picayune, Earthlink is pulling back from its commitment to expand it wifi network into the areas hardest hit by the levee breaches following Katrina. (See Earthlink’s current coverage area at right.—Click for a larger image.) That’s a blow to those who are fighting to rebuild their lives in the worst-hit areas. In the words of a local blogger who assessed the situation last year:

    In a nutshell, if your neighborhood did not flood, then you have access to free WiFi, but if your neighborhood did flood, you’re out of luck. The city says the service will be free as long as the city is rebuilding, but the service is only available in places that didn’t flood, and hence don’t need to rebuild. I would argue that the flooded neighborhoods need the WiFi access more than anywhere else in America. For example, I won’t be able to get a phone line working in my house for years, and with information and building permits online, it would make much of the rebuilding process easier and safer.

    Earthlink is a partner to the woes that have beset the concept of municipal wifi as a competitor to landline services; a problem that has recently been commented on here. Basically, offering wifi as alternative connectivity to the public based on advertising and subscriptions to higher level tiers has not worked out financially. Earthlink and other participants are demanding that the cities step up and guarantee their income by becoming “anchor tenants.” When you get right down to it that means is that the cities would guarantee the private concerns enough income to provide a secure basis for their making a profit. —It’s not a terrible deal since muni wifi offers a potentially large savings for all sorts of city services (from police, to fire, to emergency services, to meter readers, to code inspectors and more…) that are currently tied into expensive cellular services. Cities like Corpus Christi claim to have saved a bundle.

    However the bottom line is that there is no denying that the new business plan of the private providers is for cities to guarantee their income with long-term fixed-cost contracts that guarantee an at least marginal profit for private providers.

    But is subsidizing private profit a good deal for the cities? America’s cities, legally dependent on the states, and possessing no independent power, are perennially underfunded. New York, not long ago, almost went into bankruptcy. New Orleans couldn’t afford to rebuild something as basic as its sewer system before the storm. If the cities were allowed to build their own telecommunications systems the expense would easily be paid for from the savings to city services alone. Selling access to citizens would keep dollars in the city and help rebuild a crumbling income base whose erosion has kept city centers that are vital to our economic growth blighted and decaying.

    Unfortunately, cities are seldom allowed the freedom to take care of themselves and their own citizens internally. The states have often, commonly at the behest of a single monopolistic outside corporation, effectively forbidden municipalities from providing their own telecommunications services.

    That has happened to New Orleans.

    New Orleans, long-term readers will recall, is a victim of Lousiana’s famous Muncipal (un)Fair Competition Act. New Orleans has already built a well-regarded municipal wifi system in the downtown area that provided for safety and police functions. When Katrina hit one of the success stories was that network which was quickly repurposed to provide wireless communications in a city where the private infrastructure had been wrecked. Volunteers, using materials generously donated by corporations, extended and upgraded the system in the initial days and months after the storm and the city opened up the network to citizens whose phone service and commercial connectivity was down. It was the feel-good story of the early days: hardworking, visionary local officials, in concert with a flood of talented volunteers, and the generosity of Americas’ telecom equipment providers, cobbled together a bright, shiny, new free muni wifi system—the first of the nation to go into operation.

    That happy glow was not enough to save the system.

    That Municipal (un)Fair Competiont Act forbids municipalities offering their citizens telecommunications services (wired, wireless, or carrier pigeon) that is in excess of 128 k unless they go through a complex, legally ambiguous battle, with the well-funded incumbents. The law was passed in response to Lafayette’s initial discussion of a retail Fiber To The Home network and was the incumbents first, nearly fatal blow to the project. As it was finally enacted even if a city succeeds it is still subject to a regulatory regime that does not apply to their private competition and which is enforced through an entirely new mechanism created to evade the state constitutions’ prohibition on regulating municipal utility functions. That regulatory regime is openly designed, not to protect the municipalities’ customers, but to protect their entrenched competition: it sets no upper limit on what muncipalities may charge, nor does enforce any quality assurance procedures. What it does do is set a lower limit on what a municipality may charge by insisting that the rate structures never show a loss and that “no loss” be defined in terms of what would be profitable if the municipality had to pay taxes to itself and other governmental agencies and pay itself for the use of its own poles and rights-of-way!

    It is a thorough incumbent-protection act that stops just short of outright prohibition and does its best to make sure that even municipalities that win through to owning their own system will face unfair disadvantages during the operation of its telecommunications utility.

    It is understandable that, in the wake of the storm and lead by a mayor who had once run the local Cox network, New Orleans would not choose to go through a long battle to keep its network when the emergency status that kept it legal expired. Instead they turned it over to Earthlink with the promise that Earthlink would expand the network into redeveloping areas and provide the leading edge of the spear in battle to reopen the flooded areas of the city. That won’t happen now.

    The bright promise of a municipal network that would lead development instead of profiting off the struggling people of the city has, sadly, faded.

    —————-

    The dark side of US federalism can be found in the way that its greatest cities, the engines of economic growth and the potential seat of political power, have been kept impoverished by state-level political resentments. New York and Philadelphia, for instance, have, like New Orleans, long been kept on a short leash by the states whose wealth and position of influence in the union depended upon them. The rise of a unified city electorate that distrusts state power and hangs together in support of even unsavory local political machines is as much an indictment of how the cities have been treated by “upstate” politicians and their resentful constituencies as any ‘innate’ urban corruption. There is perhaps no better example of this dynamic than Louisiana where cosmopolitan, Catholic, liberal, and yes “chocolate,” New Orleans with its fleshpots, Creoles, Mardi Gras, and French traditions remained leashed to a state whose political engines were controlled by those who were offended by most of what made the city great.

    The state’s people, organized by their local communities, should pursue the complete repeal of the law that keeps New Orleans from taking care of itself. Lafayette, the original target of this malign law, who has won through to having its own fiber network, is now morally obligated to lead the way.