Bettter Business Bureau says “No, Not Fiber” to Cox, Time Warner Cable

Better Business Bureau says that whatever it is that Cox is offering it isn’t “Fiber” according National Advertising Division (NAD) of the BBB:

In two filings this week, NAD argued that both Cox and Time Warner Cable were misleading consumers, and ‘recommended’ that both companies discontinue ads that infer they offer fiber to the home technology. NAD cites several examples, such as Cox ads that claim the company is ‘the new face of fiber,’ and Time Warner Cable ads that insist the company’s ‘advanced fiber network lets you experience the web like never before.” (dslReports)

Spotted on Evangeline Thruway

We’ve seen such nonsense here, of course, and I’ve complained, but it’s nice to know the BBB agrees.

The BBB’s press release on the matter… includes the following:

The National Advertising Division of the Council of Better Business Bureaus has recommended that Cox Communications discontinue certain advertising claims. The company has agreed to do so…

The challenged claims include the following performance claims:
• Cox Digital cable is “delivered through our advanced Fiber Optic Network.” • “Advanced Fiber Optic Network • “Advanced Fiber Network.” • Cox is “the New Face of Fiber.” [emphasis mine]…

NAD determined that at least one reasonable interpretation of Cox’s “fiber optic network” claim is that Cox offers its services over a network which solely consists of fiber optics and is the functional and/or technical equivalent of a telecommunications network where fiber does extend to the home, a claim which the evidence in the record did not support. NAD recommended that the advertiser discontinue its use of the phrase “fiber optic network” to describe its Hybrid Fiber Coax (HFC) network.

So there you have it…

Refer a Friend: LUS begins Social Marketing Push

Ok, now that’s what I’ve been wanting to see! LUS has begun a real marketing push that leverages its home town advantage.

The “Refer a Friend” program recently launched by email announcements to current subscribers and promoted on the web offers both current subscribers and their new subscriber friends 50 dollars each time a friend joins up…

It’s brilliant. Folks who’ve got the service are always the best advertising…and are already doing most of the marketing that’s getting done. (Notice the distinct lack of LUS media marketing to date? I have. Where are they getting their good numbers? From the word of mouth of friends and neighbors…) This puts a little juice into the deal and rewards those who are advocates of the local service.

If I were LUS I’d do two things: 1) blast this from billboards and 2) emphasize the local angle even more. It’s our network. Everyone who comes on is one more person who’s making our network a success…as more and more of the community comes aboard the cost per each user drops, we pay back the bond holders quicker and LUS can lower our prices yet more. It’s a good deal all around. And the 50 bucks deal is just a good example of the larger process: we all save when our friends and neighbors join up and support the community resource.

P.S.: Anyone need a friend? 😉

Portland’s Gigabit Beer Coming to Lafayette…

From the Mayor’s staff blog in Portland Oregon:

Saturday, Mayor Sam Adams, Hopworks Brew Master Christian Ettinger, city staff and local Google fiber initiative supporters were present to send the gift of five kegs of special organic Portland Gigabit IPA to Parish President Joey Durel of Lafayette, Louisiana — the first American city to establish a fiber-to-home infrastructure. Layfayette has proven how useful and efficient the ultra fast network technology can be and Portland is working toward doing the same.

The Gigabit send-off ceremony at PDX was a thank you to Lafayette for leading the way in fiber development and will be enjoyed during their Fiber Fete, an international summit of fiber-to-home, ‘celebrating our future connections,’ Tuesday through Thursday, April 20 – 22.

Now what can you say to that? Besides “Thank You.”

Scuttlebutt has it that Mary Beth Henry, of Portland and NATOA, will be the bearer of the good tidings. Looking forward to it! All five kegs…

“FiberFete Celebrates City’s Fight To Build Its Own Information-Age Utility”

WBS dept.

Broadband Breakfast has a short story up lauding today’s launch of Fiber Fête.

Lafayette gets good press:

The city floated $110 million in municipal bonds in 2005, fought telecommunications companies that cried foul over the move, and proceeded to build the network in addition to a sophisticated 3D imaging center used by Hollywood movie companies to render their animated films into 3D images.

“We had a unique opportunity because we have our own utility company that already had a fiber optic loop that was already in the wholesale end of this business,” says Durel. “This project was about doing something great and raising the bar.”

There are interesting blips about the purpose of the event:

“What Lafayette can show to the world is how to create a network that’s just about state of the art, and that the whole community supports,” explains David Isenberg, FiberFête’s co-organizer along with journalist Geoff Daily. Isenberg is a long-time advocate of such community-driven telecommunications networks. “Lafayette’s leadership also realizes that they need help, that you can’t just hang the fiber on the poles and miracles will happen – they know there’s a lot of expertise out there, and they’re hoping to bring people with a clue into town.”

….The conference is a timely one since the Obama Administration has just released its National Broadband Plan, a national blueprint for how America can stay competitive in the global race to get connected to anyone else in the world through high-speed internet networks. Durel hopes that the city can serve as a model for other cities around the nation.

There’s a lot to learn. It’s an interesting world….

Fiber Fête Press Release

Fiber Fete issued a press release this morning and posted it to their website…exciting stuff!

I am jazzed about this event. If you go browse through the agenda you’ll see some of the of the most exciting names in their fields nationally and internationally. To name off a few: Jim Baller (US), Benoit Felten (France), Joaquin Alvarado (US), Herman Wagter (Netherlands), Minnie Ingersoll (US), Bas Boorsma (Netherlands), Lev Gonick (US), Dirk van der Woude (Netherlands), David Weinberger (US). Googling any of these names will impress you….I am extremely eager to hear, for instance, what Weinberger has to say about the effects of ubiquitously available fiber. Minnie Ingersoll is a Product Manager for the Google Gigabit Project.

How much the ash cloud hanging over Europe will effect some people’s ability to attend remains an open question, as is the possibility of bringing them in via streaming video. But in any event the quality of the national and international speaker list is truly amazing. And it is doubly exciting that they are convening in Lafayette.

The release:

FiberFête Conference Launches Tuesday
Technology and Community Leaders to Dream up Possibilities for Our Most Wired Cities

LAFAYETTE, La. (Apr. 19) – FiberFête, a conference featuring Internet innovators from around the world, will be held April 20-22 at Louisiana Immersive Technologies Enterprise (LITE) in Lafayette. FiberFête celebrates Lafayette’s deployment of a community-owned fiber network and explores the potential of fiber-powered communities.

FiberFête brings global technology entrepreneurs and activists together with local community leaders to explore how fiber networks can help other cities like Lafayette enhance economic development, community participation and quality of life.

“The people of Lafayette have led the country in equipping their community with fiber,” says FiberFête co-producer Geoff Daily. “Now they’re committed to driving the conversation around what innovative things fiber can enable them to do.”

Welcoming FiberFête guests Tuesday will be Louisiana Economic Development Secretary Stephen Moret and Lafayette City-Parish President Joey Durel. “We have a story to tell, to share with America and the world,” says Durel. “The future of fiber optic networking isn’t a dream. For us, it’s a reality, it’s here, it’s working, and it’s an example of what is not only possible, but of what will be the future in America.”

FiberFête speakers include representatives from Google, Cisco, Harvard University and Case Western Reserve University, as well as municipal officials from Seattle and San Francisco. A full agenda is available online at www.FiberFete.com.

While an invitation-only event, FiberFête is also open to the world live via the Internet. Viewers may access the webcast online at www.LiveStream.com/FiberFete. Coverage will run from 4 p.m. until 6 p.m. CST Tuesday, April 20 and from 8:30 a.m. until 6 p.m. Wednesday, April 21.

FiberFête is distinct from other international broadband conferences in that it is sponsored by the community in support of its own network infrastructure. FiberFête is funded wholly by a diverse coalition of local public and private partners.

Fiber Fête – live streaming video!

Fiber Fête is going to be streamed live. So if you can’t attend in person hie yourself to the nearest computer screen in your favorite screening venue. If you’ve got a special interest on the agenda it’d be worthwhile to pull together some of your friends with a similar fixation and view it together. Happily, you can even set up a late-night viewing. By the miracle of time-shifting Livestream allows you to catch up by visiting the site at a later date and viewing the events at your leisure.

Fiber Fête, bandwidth touted

Fiber network looks to bolster local economy” appears on the front page of this morning’s Advertiser and focuses on the value of big bandwidth and Lafayette’s upcoming fiber fête conference. Tom Cox and Golfballs.com are featured as a business which is already using LUS fiber to real advantage and that plans to use the speed even more in the future. Cox, not surprisingly, will be on Thursday morning’s panel “Driving Lafayette’s Digital Economy.”

Lafayette, Google and 1 Gig Fiber

LPF noted LUS’ application to the “Google Fiber for Communities” project several weeks ago as a bit of lagniappe to an article about the city’s tech efforts more generally. Both the Independent and the Advocate caught the story late this week, in advance of Fiber Fête. Google’s Minnie Ingersoll, a product manager for alternative access and one of the people shepherding the project will be a speaker at Fiber Fête on Tuesday of next week and that connection is noted by the Independent.

[For those of you who were on a different planet for the last two months—or just from a place which already has its fiber—and missed the fevered internet excitement, here’s the short version: Immediately prior to the unveiling of a National Broadband Plan that pushed an anemic goal of 100 megs in 10 years Google announced that it would fund a testbed project that would offer communities a gig FTTH network. Conditions to apply were minimal: not more than 500,000 people, and a demonstrated eagerness to “accept” a 1 Gig, open network. More than 600 communities officially applied and another 190,000 individuals applied on behalf of their communities.]

Both stories reported that LUS based their appeal on Lafayette’s vision, willingness to battle to build its own network, and on how cheap it would be to up grade LUS current system to the 1 gig standard. As the Independent wrote:

“We already have a system in place and that’s what we were trying to sell to them,” Huval says. He notes that LUS’ fiber network, which reaches internal speeds up to 100 megabits per second, could be upgraded to 1 Gig per second speed relatively easily. “We looked at what kind of things do we bring to the table that might be unique,” Huval adds, “and yet still substantive enough to attract Google’s attention and we felt that the fact that we already have a fiber to the home infrastructure almost completely in place that we have clear unambiguous community support because we had a vote of the people [on fiber] with strong support. We also talked about the strength of the utility system and we talked about our visions for the future, that we didn’t build this system only to have competitively priced cable TV, telephone and Internet, we were looking at building an infrastructure for the future.”

The Advocate’s coverage made it plain that LUS was intent on moving to a 1 gig to the home network even without Google’s help, even but that it would take till the next scheduled round of network upgrades to get there:

The city’s LUS Fiber system already offers top-tier Internet speeds and has the capacity to eventually offer 1 Gbps service, but Huval said Google’s project could speed the pace of development.

He said the advantage that Lafayette offers for Google is that the 1 Gbps speed would be easier to achieve here because the city has already installed fiber lines in most areas.

LUS application chose to present what some might say were Lafayette’s weaknesses in such a competition into strengths—to turn the fact that we already have fiber and some of the fastest, cheapest speeds in the nation into a testament to the community’s dedication to the vision of a faster, cheaper, community-controlled network.

But another part of the difficulty in applying for Google’s support is that the LUS network is not an open network in the sense that Google set down as a condition for gaining its support. Google’s version of network openness is that of “open access” which means that any service provider could provide services in competition with LUS. LUS almost certainly can’t afford to travel that path. It can’t afford to take the risk that the much maligned (un)Fair Competition Act would be used to force it into a premature forced sale if it ran for even a short time a loss—particularly as the law’s chief consumer effect is to put a limit on how low the local utility can drop prices in response to price competition. (The enormity of that unfairness is whole ‘nother post. Or two.) The most immediately obvious problem is that opening the network to Cox invites the cable operator execute a double edged strategy that would use Lafayette’s superior network to undercut LUS’ network offerings on, say the high end, where its own network is bandwidth-constrained, while lowering its price for its low-end offerings to levels LUS would not be able or even allowed to follow. Cox would not, of course, be under any obligation to offer its low-end network to LUS at prices that would allow it to compete fairly over the cheaper, slower network. The slightest misstep in such an open access scenario would put our community’s hard-fought and very expensive network on the block for fire-sale prices. As much as it pains me to say it, unless circumstances change it simply would be irresponsible to open Lafayette’s network.

Of course, circumstances can change. LUS could conceivably reach a tête-à-tête with Google by promising to open their network to any provider that does not own a competing network in Lafayette….there might be something to talk about. Or Google could simply agree to shoulder Lafayette’s risk. It’d still be a cheaper way to build a network as all Google would have to do is promise to get the city out of any hole the new policies put it in. I doubt that LUS suggested any such thing (but would be pleased to stand corrected). Much more likely is that they put their best foot forward where they had a good argument and intended to deal with the hard parts when, and if, Google decided on further talks.

There is, however, another way to try and dodge the bullet of Google’s desire to experiment with an open network; one that I suggested. Eventually I went ahead and made citizens application on behalf of Lafayette that tried to make lemonade not only out of the lemon of already having a network (using the same approach as LUS) but also leaned on the fact that Google went to great lengths to insist that their experiment, well, was an experiment. As far as I can tell most analysts cynically assumed that all that “science” talk was feel-good misdirection meant to underline the fact that Google wasn’t trying to establish a toehold in the business of building a national network. It’s more likely that Google is being perfectly honest. Anyone who has thought much about the roots of their search engine and then watched them build services like Google Apps has to believe that experimentation is is the company’s genes. Google looks like a company that actually took the “knowledge-based” economy seriously. The bit about being the most profitable business in the world is a by-product of successfully making that commitment; not the goal.

What Lafayette could do is offer to make Google’s experiment a LOT better. To improve their knowledge.

Science wienies will tell you that a good experiment controls independent variables…and to make even a stab at that you have to have multiple conditions. Helping Lafayette reach a gig and installing the same experimental apps and resources it does in other “Google gig communities” would give the overall experiment a lot needed validity; it would let you, for instance, decide whether open networks OR local ownership or experimental apps were more important factors in rates adoption and levels of innovative use…or at least it would allow a researcher to think about it with at least some contrasting data. (To prove that Lafayette also cares about research itself I’d point you to the fact Lafayette did its own full-throated “pretest” evaluation of internet attitudes and usage—on its own dime. The DIY attitude extends beyond simply building our own network.)

Sooo…if you want a look at the ridiculously dense, full-throated, Lafayette fan-boi version of the idea that I submitted to Google you can have a gander for yourself: Google Lafayette, La Proposal

Editorials & the Digital Divide

In this Sunday morning’s Advertiser the two “local” editorials both focus on the recently released baseline survey of internet use and attitudes. Three things struck me about the essays…two were similarities and one was a contrast.

Contrasts
The contrast lay in how much the two pieces evidenced a familiarity with, and a sympathy for, Lafayette.

This has become a familiar topic as the Advertiser’s Gannett-based owners follow a policy of rotating in new editorial staff from papers located elsewhere in their empire and, more recently, have lost staff as the national newspaper market continues to contract. Only a few of today’s staff have, for instance, any depth of understanding of the fiber fight that brought in fiber or the roll the digital divide issue played in referendum.

The headline editorial, presumed to be an expression of the new editor’s voice, was one of those pieces which gets the message right and the tone wrong. Yes the digital divide is an issue and, yes, the community needs to get behind efforts to close that gap. That is the right message. But the same essay misses the fact that even running this survey is a uniquely responsible thing for a community to do.—I know of no other community that has chosen to be so conscientious in its self-examination on this issue. It’d be nice to notice that. Other odd “unLafayette” tones include obligatory doubts as to the “propriety” (propriety?) of competing with private industry. Here in Lafayette that’s not an issue—we settled that on July 16th of 2005 when the city overwhelming endorsed fiber after a battle in which the Advertiser finally editorialized that Lafayette was right to reject that reasoning…but that was one, or is it two, editors ago. (Heck, Gannett’s national paper, USA Today, also endorsed Lafayette’s fiber!) There was also the mild snark that this astonishingly rigorous academic survey (authored by UL to national standards and run by the local Acadiana Educational Endowment) was some how “self-serving.” Finding and publicizing a digital divide when it would have been easy to “pass” on such a hot-button issue might be called many things but “self-serving” is hardly one of them. Finally, one would think that the editorial just might notice that LUS and LCG have, in part explicitly motivated by this survey, applied for broadband stimulus money to address the issue. From reading the bland editorial—which advocated nothing but the platitude that both private and public providers “redouble their efforts”—you’d never guess that the public provider is already at least attempting to address the issue.

The contrasting second editorial, “Important road isn’t available to everyone,” was signed by Bill Decker, whose views on Lafayette’s fiber (and other issues) have mellowed considerably over the years of his tenure in Lafayette. This piece starts by recounting one example of how the internet’s vast storehouse of knowledge is put at his fingertips…with BingGoogle leading him from the Book of Mark to fall of Troy. It’s sensitive in the way that it tackles the touchy topic of ignorance and education by starting with his own lack of knowledge showing how it was alleviated by easy access to the resources that are available over the internet. The internet is an amazing storehouse of information and, while the knowledge he quoted are those highfalutin ones that only fifteen years ago would have been available only in a large university’s specialized research library, he could have as easily talked about the more homey topic of finding the latest recommendations on tomato and okra plants suitable for a small south Louisiana garden. I was personally impressed that he Decker zeroed in on poverty as the immediate issue; in that I think he is right and data that revealed which census tracts had the lowest broadband usage would confirm that race is not the only issue.

Similarities
Both editorials emphasize the digital divide. And they both paint the survey as an LUS survey. I’d argue with both points. But not with writers of these editorials—both takes are understandable since the digital divide was the only topic raised and the press release came from LUS. But both conclusions are, in my estimation, committing the error of mistaking the part for the whole. While this first press release, following LUS/LCGs application for stimulus grants focused on the difficulties the study reveals the data itself is much, much richer and will serve us all well as we try to understand and shape a changing, fiber-enabled Lafayette. A much fuller discussion of the whole of the survey needs to be put on the table for the community so that it knows where it is now and so can rationally plan where it wants to go…not only in regard to the digital divide but in regard to the myriad of factors from wireless use to the effects of the French language among local Cajuns and Creoles. The digital divide is only one aspect among the many that we need to grasp in order to plan our own future. The idea that it was the community that needed to understand itself in order to make was decisions about what to do with its new asset was always the idea that motivated the survey, and it is why, from the beginning, the intent was to freely distribute both the survey data and the survey instrument. In a previous post I emphasized the deep and continuing involvement of community members in this project dating back to before the fiber referendum in ’05. Finally having the survey available is a culmination of a truly community effort. LUS did pay for the survey—and deserves all the props possible for overcoming the issue of funding when absolutely no one else would step up. LUS deserves that credit even more because the survey actually does very little that is directly useful to LUS as a simple business. It is obvious, once you look at the data and the series of questions in the instrument that it is not a “marketing” survey but a broader assessment of community attitudes about technologies rather than one that focuses on particular commercial products and how to best package them.

So, those two essays, sitting on the same page offer a lot of things to think about. If there is anything that joins all these ideas it is that it is hard to overestimate the value of knowledgeable locals committed to the community…

Well that’s probably enough for a ruminative Sunday afternoon in the spring.

Big Deal: Lafayette Internet Use Study Released

It must be spring…a survey that’s been hibernating over the winter has been spotted a couple of time recently and emerged into the full light Tuesday.

LUS posted a press release touting the survey of Lafayette’s internet habits and attitudes today and the Advertiser has jumped in with the first quick digest. The official report is available on Lafayette Pro Fiber with the survey form and dataset access forthcoming. The instrument is a sophisticated usage and attitudes survey that pulls its questions, phrasing, and sequencing from the yearly national Pew and Annenburg studies of internet usage. It’s numbers were carefully designed to make sure that all of our communities would be reliably sampled. Taken together the “Internet Use in Lafayette, LA, 2009 Baseline Study” will give a valid way to compare ourselves to national standards and to track our progress—or lack thereof—over time.

This is very big deal, it was a long time in coming, and a number of people should stand up and take a bow.

It’s a Big Deal
It’s a big deal because it is, to my knowledge, the very first attempt by a fiber to the home community to hold itself accountable for improving itself. It lays the groundwork for actually showing the difference that cheaper, locally owned, really big bandwidth can make in a community. It lays down a serious bet that fiber will make that difference and gives our people, and others outside the community the ability to check the claims we make. We now know where we stand relative to rest of the nation in a survey taken immediately before the launch of LUS Fiber. Future surveys will chart our progress against the national surveys it is keyed to. It’s a big deal because it holds holds our feet to the fire.

It’s also a big deal because it gives us tools with which to make those changes. We now know where the weak spots and the strong spots are in our community’s use of modern technologies. Knowledge, in this instance, is access to money. Both private and public funding exists to aid efforts to move communities forward. But all such money reasonably comes with two requests: 1st you need to show a need, and 2nd you need to be able to demonstrate that the action the group funded made a difference. This survey vaults Lafayette to the head of the line. We know what our needs are (I’ll post later on just exactly what I think it shows) and anyone we ask for support from can see that Lafayette can accurately say what its problems are and that we have a good way to demonstrate when we’ve made progress. It will be important to some of those grantor agencies that we’ve taken this burden on ourselves—it makes it look like we actually are serious about making changes as needed; not simply fishing for cash. What we need now is an aggressive cadre of grant writers in all our institutions but especially at the school board and at LCG. The new head of LCG’s division of Community Development should dive directly into this. LUS has already made good use of the survey in this regard: it was used to support the community’s recent application for broadband stimulus funds, “

It’s a big deal, finally, because with a good survey we can defend ourselves, and the idea of publicly-owned fiber, against its insistent, irrational detractors. It is a sad commentary on the state of our polity that “astroturf” organizations like the Heritage Foundation are even listened to but Lafayette has seen the lengths to which such incumbent-funded “analysts” will go to denigrate the successes of projects like our own. The best defense is a good offense, the saying goes, and going out and getting solid, open research is our best defense against such opinionators.

It was a Long Time Coming
The idea of doing a baseline survey has been brewing in this community for a very long time. The first time it peeked out publicly was in the Bridging the Digital Divide document put together at the behest of the city-parish council and released in May of 2005. It was the first suggestion in the “Assessing our Successes…and Shortfalls” section:

Develop and periodically run a survey containing standardized questions. Surveys are particularly good tools to measure outcomes that we expect to remain comparable regardless of differences in time and location. Some questions will be unique to our community, assessing locally unique factors that change over time. Others will echo the questions contained in standard, national surveys of Internet usage that will help us compare our progress to that made in other communities.

A) Run this survey once before the fiber optic network is built.

B) Run the survey yearly, and combine it with other feedback suggested here.

Shortly after the successful fiber referendum in July of ’05 folks active in the fiber fight got together with the idea that they’d try an take on various projects that would “keep the momentum going.” André Comeaux decided that he’d make getting a credible baseline survey his goal. He worked on that extensively, setting up ties with the Annenberg and Pew foundations, securing copies of their questionnaires, and lining up estimates for its cost. He canvassed the business community tirelessly for funding and while that particular deal never quite came together he produced a body of work that was ready to go when the opportunity finally presented itself.

The idea that periodic surveys were a good way to check ourselves never faded away and by the time LUS was ready in 07 to get its franchise from LCG to actually offer services a survey clause was included in the franchise agreement.

By the time LUS Fiber’s launch date neared most of the principals understood the value of a baseline survey but time was running to get the data collected before LUS had significant customers. A team had been put together from the sociology department at University of Louisiana at Lafayette crafted the questionairre and initially the hope was that a survey unit at the university would collect the data and a consortium of local businesses would pony up the necessary funding. When that didn’t work out and the survey unit at ULL was closed Joe Abraham at the Acadiana Educational Endowment stepped up and took on the task under the supervision of the university’s team. LUS took on the financial support. Several short stories worth of trials and tribulations later the data had been collected, vetted, and analyzed by the sociologists and the survey was complete.

Just in time.

Some People Should Stand Up and Take a Bow
I was in a spot to see most of this long and tortured tale come together and am left with a lot of solid admiration for the folks who finally made the survey happen. It takes a certain sort of mind to recognize the value of doing something that is so long-term and which has so little immediate value for any of the participants. Lafayette is lucky to have a large set of people who both saw the value and were willing to sweat for the sake of the community. I’m proud to know ’em. There are a whole crew of people who deserve to be stood up in front of the community and applauded. The best I can do is to is to list off the ones that I happened to see in action.

  • The folks on the original Digital Divide Committee and especially “Committee II” that drafted the original idea and continued to push for it over the years: Ed Bowie, Jennifer Hamilton, John St. Julien, Kevin Domingue, Layne St. Julien, and Melanie Louis.
  • André Comeaux deserves his own paragraph—he persisted when few would, convinced those who needed to be convinced, and got the basic package together.
  • When the deadline approached an ad hoc “steering committee” formed up: Joe Abraham, Steve Creeden, Jacques Henry, John St. Julien, Mike Stagg, and George Wooddell. They kept on pressing until the thing was done and in the box. That required special sacrifices from Joe Abraham, Jacques Henry, and George Woodell. Joe set up a calling center at his nonprofit and went through several kinds of H*ll getting it running right. Actually he did that twice. “The sociologists” Jacques and George had to battle data issues that kept cropping up and weren’t afraid to stop the cart and force folks to simply start over. Without their dedication it wouldn’t have been done right. Considering that they originally had to be cajoled using their affection for Lafayette, their recognition that this was something that simply ought to be done, and the (unfortunate for them) fact that no one else was in a position to do the analysis I’m sure they got a lot more than they bargained for. But they stuck it out. Terry Huval should be added to that list. If he hadn’t stood up with the money needed to do it when the timing got really critical the survey would never have happened.

This is the sort of thing that can happen in real communities. People hang in there for years, looking out for what is best for their community and finally get it right. Nor am I under the illusion that this survey is the only place you see such honorable behavior. In just a few weeks we’ll see Festival International 2010… I’m genuinely impressed—and pleased to live in a place where those sorts of things can happen.